FAQs

Here, we’ve compiled answers to some of the questions we get asked most often. Whether you’re looking for information about our products, shipping, returns, or orders, this guide will help you find quick answers. If you don’t see your question here, feel free to reach out to us at Laosatack@gmail.com we’re always happy to help.

Frequently asked questions

What products does La Osa Farm & Tack sell?

We specialize in high-quality Horse Supplements, Horse Tack, Riding Apparel, and Horse Care products. All our items are carefully selected to support the health, comfort, and performance of your horses.
Do you ship internationally?

At this time, we only ship within the United States.
How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Shipping times vary depending on your location and the carrier, but most orders arrive within 3–7 business days.
How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package until it arrives.
What is your refund policy?

We offer a 30-day refund policy on eligible items. To qualify, items must be returned in their original condition and packaging. For full details, please see our Refund Policy page.
How can I return an item?

To return an item, contact us at Laosatack@gmail.com to request authorization and instructions. Please do not send items back without approval, as unauthorized returns may not be accepted.
Do you offer gift cards or promotions?

Yes! From time to time, we offer promotions and special deals. Keep an eye on our website or subscribe to our newsletter for the latest offers.
Can I make changes to my order after it’s placed?

If you need to update your order, such as changing your shipping address or modifying items, please contact us as soon as possible at Laosatack@gmail.com We will do our best to accommodate changes before your order is processed or shipped.
How can I contact La Osa Farm & Tack for additional help?

You can reach our friendly customer support team at Laosatack@gmail.com We are happy to assist with any questions about products, orders, shipping, or returns.