Refund policy

At La Osa Farm & Tack, your satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy is designed to make the process straightforward and hassle-free.

Eligibility for Refunds

We offer a 30-day refund policy for all items purchased from La Osa Farm & Tack. To qualify for a refund, items must be purchased directly from our website and returned within 30 days of the purchase date. Products should be returned in their original condition and packaging, unless the item arrived damaged or defective. Items that are used, altered, or show signs of misuse may not be eligible for a refund.

How to Request a Refund

To request a refund, please contact our customer support team at Laosatack@gmail.com Include your order number, the item(s) you wish to return, and the reason for your refund request. Once your request is received, our team will review it and provide instructions on how to return your item. All returns must be approved before sending items back to us.

Returning Your Items

Once your refund request is approved, you will receive detailed instructions on how to return the item. Please ensure items are securely packaged to prevent damage during shipping. Customers are responsible for return shipping costs unless the item was defective or damaged upon delivery. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Processing

After we receive and inspect your returned item, refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used at checkout. Shipping charges are non-refundable, except in cases where the item was defective or damaged. You will receive a notification email once your refund has been completed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Laosatack@gmail.com. Include photos of the damage or defect and your order number. We will work with you to either replace the item or issue a full refund, including the original shipping cost.

Non-Refundable Items

Certain items are not eligible for refunds. These include:

  • Items that have been used or altered after purchase

  • Gift cards or promotional items unless defective

  • Items returned after the 30-day refund window

Contact Us

If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help. You can reach us at Laosatack@gmail.com We are committed to ensuring your experience with La Osa Farm & Tack is smooth, reliable, and stress-free.