Shipping policy

At La Osa Farm & Tack, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy explains how we process, handle, and deliver your orders within the United States.

Order Processing

All orders placed on our website are typically processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays. Once your order is processed, you will receive a confirmation email with details about your purchase and the expected shipping timeline.

Shipping Locations

We currently ship exclusively within the United States. We do not offer international shipping at this time. Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.

Shipping Methods and Delivery Times

La Osa Farm & Tack partners with trusted shipping carriers to deliver your orders safely and on time. Delivery times may vary depending on your location and the shipping method selected at checkout. While we provide estimated delivery times, please note that these are not guaranteed and may be affected by factors beyond our control, including weather conditions or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Any applicable taxes will also be included in your total at checkout. Please note that shipping fees are non-refundable.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package and monitor its delivery status.

Lost or Damaged Packages

La Osa Farm & Tack takes great care in packaging your items for safe delivery. However, if your order arrives damaged or is lost in transit, please contact us immediately at Laosatack@gmail.com Include your order number and, if applicable, photos of any damage. We will work with you to resolve the issue, either by sending a replacement or assisting with the carrier’s claim process.

Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible at Laosatack@gmail.com While we will do our best to accommodate changes, we cannot guarantee that updates can be made once an order has been processed or shipped.

Contact Us

If you have any questions or concerns regarding shipping, our customer support team is here to help. You can reach us at Laosatack@gmail.com We are committed to ensuring that your shopping experience with La Osa Farm & Tack is smooth, reliable, and enjoyable.